ComeOn casino is an online gambling platform established in 2010, operated by Bunchberry Limited and licensed by multiple jurisdictions including the Malta Gaming Authority and iGaming Ontario. The casino offers over 1,800 games from leading software providers.
ComeOn casino has operated in the online gambling market since 2010, building a presence across multiple regulated jurisdictions. The platform serves Ontario players through its iGaming Ontario license obtained in 2022, while maintaining operations in other markets under Malta Gaming Authority oversight. This review examines the casino's actual performance based on player feedback, operational features, and documented experiences to provide an accurate assessment of what players can expect.
The online casino landscape contains numerous operators competing for player attention, making objective evaluation essential. ComeOn casino positions itself as a comprehensive gaming platform with over 1,800 titles, mobile accessibility, and support for local payment methods. However, customer reviews reveal significant concerns about withdrawal processing, verification procedures, and customer service responsiveness that require careful examination.
This analysis draws from verified player reviews, operational data, and documented casino features to present a balanced perspective. The goal is to help potential players make informed decisions by understanding both the platform's strengths and its documented weaknesses.
ComeOn casino hosts approximately 1,800 to 2,200 games depending on the jurisdiction, with the Ontario market offering the higher end of this range. The game library includes contributions from established software providers including Pragmatic Play, Play'n GO, NetEnt, Evolution Gaming, and Games Global. This selection covers standard casino categories with varying depth across different game types.
The slot selection forms the core of ComeOn's game library, featuring popular titles such as Sweet Bonanza, Sweet Bonanza 1000, Gates of Olympus, Legacy of Dead, Moon Princess, and Book of Dead. The platform organizes slots into categories including New, Jackpot, Exclusive, Classics, and Recommended, facilitating navigation through the extensive collection. Progressive jackpot slots are available with prizes exceeding 2 million Canadian dollars.
Players can access games at various stake levels, with the platform supporting minimum deposits as low as 1 dollar through Interac in the Ontario market. This low entry point makes the casino accessible to casual players and those testing the platform. The search functionality allows direct access to specific titles, though some players report occasional technical issues with game loading and session timeouts.
The live dealer section features over 200 titles, significantly exceeding some competitors in this category. Evolution Gaming powers the majority of live dealer offerings, providing standard variations of blackjack, roulette, baccarat, and poker. ComeOn Ontario operates three exclusive live dealer blackjack tables not available at other casinos, adding differentiation to the live gaming experience.
Game shows such as Crazy Time, Monopoly Live, and Funky Time expand the live dealer options beyond traditional table games. The live streaming quality and dealer professionalism meet industry standards, though the overall experience depends heavily on internet connection stability.
The RNG table games selection receives less emphasis compared to slots and live dealer options. Players have noted a limited number of virtual table game variations, which may disappoint those preferring automated versions of blackjack, roulette, and baccarat. The casino does include video poker, craps, and other specialty games, but the depth in these categories remains modest compared to slot offerings.
Payment processing represents one of the most frequently discussed aspects of ComeOn casino in player reviews, with experiences varying significantly. The casino supports multiple deposit methods including Visa, Mastercard, Interac, and other local Canadian options. Deposit processing is generally immediate, allowing players to begin gaming without delays.
Advertised withdrawal processing times range from 0 to 7 days depending on the payment method selected. Interac and e-wallet withdrawals typically process within 0 to 1 day, while credit card withdrawals via Visa or Mastercard may extend to 7 days. The platform reports a payout time of 1 to 5 days as standard across most methods.
A significant concern raised in multiple reviews involves withdrawal processing fees, though specific amounts are not consistently documented. Some players report successful withdrawals completing within hours, while others describe extended delays lasting 10 days or more. The discrepancy between advertised times and actual experiences creates frustration among players expecting prompt access to winnings.
Account verification procedures generate substantial negative feedback from ComeOn players. The casino requests multiple documents including identification, proof of address, card verification, and income confirmation in some cases. While these requirements align with regulatory obligations for anti-money laundering compliance, players frequently describe the process as excessive and repetitive.
Several reviews document situations where players submitted requested documents only to receive additional verification requests, creating cycles that delay withdrawal processing. Some accounts describe verification processes extending beyond reasonable timeframes, with players unable to access winnings during extended review periods. The casino's communication during verification is inconsistent, with some players reporting lack of updates on document review status.
Choosing a reliable online casino requires evaluating multiple factors including licensing credentials, game variety, payment processing speed, and customer support quality. Players should prioritize platforms with transparent terms, verified payout rates, and responsive complaint resolution systems.
The verification process at regulated casinos is mandatory for player protection and anti-money laundering compliance. While document requests may seem excessive, they ensure secure withdrawals and account integrity. Understanding these requirements helps set realistic expectations for the gaming experience.
Customer support accessibility and quality emerge as major pain points in player feedback. ComeOn casino offers live chat support available 24/7 in multiple languages including English and French. Email support is available through designated addresses, though telephone support is not provided in most markets.
Players report highly variable experiences with customer support responsiveness. While the casino advertises 24/7 live chat availability, multiple reviews describe difficulty reaching support representatives, with some players attempting contact for multiple days without success. Average complaint response time is documented at 2 days, though individual experiences range from immediate assistance to complete lack of response.
The effectiveness of support when contact is established also varies. Some players receive satisfactory resolution to technical issues and account questions, while others describe support representatives providing inconsistent information or failing to address the core problem. Language barriers occasionally complicate interactions despite multilingual support availability.
Recurring themes in support-related complaints include unresolved withdrawal delays, promotional offer discrepancies, and technical problems with game functionality. Players describe situations where promised bonuses fail to credit properly, with support unable or unwilling to honor advertised promotions. Technical issues such as games not loading, session timeouts, and bonus round interruptions receive mixed support responses.
ComeOn casino operates under licenses from the Malta Gaming Authority and iGaming Ontario, providing regulatory oversight in key markets. The platform implements standard security measures including SSL encryption for data transmission and secure payment processing. eCOGRA certification provides third-party verification of fair gaming practices and random number generator integrity.
The reported win rate of 94.7 to 96.5 percent aligns with industry standards for online casinos, indicating appropriate payout percentages across the game library. However, player perceptions of game fairness vary, with some reviews expressing concerns about reduced winning frequency and smaller rewards compared to earlier experiences on the platform.
ComeOn casino provides mobile access through browser-based play compatible with iOS and Android devices, as well as tablets and desktop computers. The mobile interface receives positive feedback for intuitive navigation and responsive design. Players can access the full game library through mobile browsers without requiring dedicated app downloads in most markets.
Some jurisdictions offer dedicated ComeOn casino apps available through official app stores, though Ontario players primarily use the browser-based platform. The mobile experience maintains functionality across devices, though occasional technical issues affect both mobile and desktop play equally.
The casino implements responsible gambling features including deposit limits, time limits, and self-exclusion options. Players can set budget restrictions and session duration controls through account settings. The availability of these tools meets regulatory requirements and provides mechanisms for players to manage their gambling activity.
ComeOn casino holds a Trustpilot rating of 1.5 out of 5 based on over 2,400 reviews, indicating widespread customer dissatisfaction. The rating breakdown shows 86 percent of reviews at 1 star, with only 11 percent at 5 stars. This distribution reflects polarized experiences, with the majority of reviewers expressing significant problems.
Common themes in negative reviews include payment processing delays, excessive verification requirements, unresponsive customer support, and concerns about game fairness. Positive reviews, while less frequent, highlight fast withdrawals completing within hours, problem-free gaming experiences, and satisfactory game selection. The stark contrast between positive and negative experiences suggests inconsistent service quality across the player base.
ComeOn casino presents a mixed proposition for online gambling enthusiasts. The platform's strengths include a substantial game library exceeding 1,800 titles, licensing from recognized authorities, low minimum deposit requirements, and mobile accessibility. Players seeking variety in slots and live dealer games will find adequate selection from reputable software providers.
However, significant concerns documented across numerous player reviews cannot be overlooked. Withdrawal processing inconsistencies, demanding verification procedures, and unreliable customer support create substantial risks for players. The 1.5 Trustpilot rating reflects genuine operational problems that affect a large portion of the customer base.
Potential players should approach ComeOn casino with realistic expectations and caution. Those who choose to play should maintain detailed records of transactions, communications, and verification submissions. Starting with small deposits and testing withdrawal processes before committing larger amounts represents a prudent approach. Alternative casinos with stronger customer feedback and more consistent operational performance may provide better overall experiences for many players.
Advertised withdrawal times range from 0 to 7 days depending on payment method. Interac and e-wallets typically process within 0 to 1 day, while credit cards may take up to 7 days. However, player experiences vary significantly, with some reporting delays exceeding 10 days.
ComeOn requests identification documents, proof of address, card verification photos, and sometimes income confirmation. Players report that verification requirements can be extensive and may involve multiple rounds of document submissions before approval.
Yes, ComeOn operates under licenses from the Malta Gaming Authority and iGaming Ontario. The casino uses SSL encryption and holds eCOGRA certification for fair gaming. However, operational issues with payments and support affect the overall player experience.
The casino offers between 1,800 and 2,200 games depending on jurisdiction, with Ontario players accessing the higher end of this range. The library includes slots, live dealer games, table games, and jackpot titles from providers like Pragmatic Play, Evolution Gaming, and NetEnt.
ComeOn provides browser-based mobile play compatible with iOS and Android devices. Some markets offer dedicated apps, but Ontario players primarily access the casino through mobile browsers without requiring app downloads.
The minimum deposit is 1 dollar when using Interac in the Ontario market, making it one of the lowest entry points among licensed casinos. Other payment methods may have different minimum requirements.
The 1.5 out of 5 Trustpilot rating reflects widespread customer complaints about withdrawal delays, excessive verification procedures, unresponsive customer support, and concerns about game fairness. Approximately 86 percent of reviews are 1 star ratings.
No, ComeOn does not offer telephone support in most markets. Players can contact support through 24/7 live chat or email, though response times and effectiveness vary significantly based on player reports.
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